jdplus Privacy Policy: How Your Personal Data Is Handled on Our Platform

When you create an account on jdplus, we collect the personal information you provide during registration, which includes your full name, date of birth, email address, contact number, and residential address in the Philippines. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years, and set up your account correctly so that deposits, withdrawals, and rewards are processed to the right person. During your time on the platform, we also collect usage data such as the games and sports events you participate in, your session durations, device type, and browser information — this helps us maintain platform stability, improve our services, and personalise your experience. Financial data related to your deposit and withdrawal transactions is recorded to fulfil payment processing obligations and to comply with applicable anti-money laundering requirements under Philippine regulations. We may also collect communications you send through our support channels so that your queries can be handled accurately and followed up if needed. All data collected is limited to what is genuinely necessary for the purposes described in this policy — we do not collect sensitive personal information beyond what is needed to run the platform safely and compliantly. If you choose not to provide certain information, some features of your account may be unavailable until the required details are submitted and verified.

The personal information held by jdplus is used primarily to operate your account, process transactions in Philippine pesos, deliver rewards and promotional benefits you have qualified for, and provide customer support when you need it. We use your contact details to send you account-related notifications — such as transaction confirmations, security alerts, and updates to these policies — and, where you have opted in, to share information about relevant promotions available on the Latest Promotions page. Usage data collected during your sessions helps our technical team identify and resolve platform issues quickly, and also informs the development of new features that better serve members across the Philippines. Your data is used by our responsible gaming team to monitor for signs of problematic behaviour so that appropriate support can be offered in line with our commitments on the Responsible Gaming page. We do not use your personal data to make automated decisions that significantly affect your rights without a human review process, and we do not build advertising profiles for sale to third-party marketing companies. Any processing of your data beyond the purposes listed here will only take place with your explicit consent or as required by law, and you will be informed before such processing begins.

jdplus applies industry-standard security measures at both the infrastructure and application level to protect your personal data from unauthorised access, alteration, disclosure, or loss. All data transmitted between your device and our platform is encrypted in transit, and sensitive data stored on our systems is protected using appropriate encryption and access controls that limit who within the organisation can view or modify your information. Our systems are monitored around the clock for unusual activity, and we conduct regular security reviews to ensure our protections remain effective against evolving threats. In the event of a data breach that may affect your rights or interests, we will notify you and the relevant Philippine regulatory authorities within the timeframes required by applicable law. You also play an important role in keeping your account secure — please use a strong, unique password, log out after each session on shared devices, and contact our support team immediately if you suspect your login credentials have been compromised. We retain your personal data only for as long as is necessary to fulfil the purposes set out in this policy, or as required by Philippine legal and regulatory obligations, after which it is securely deleted or anonymised. Third-party service providers who assist us in operating the platform are contractually required to handle your data in accordance with the same standards of protection that we apply internally.

As a member based in the Philippines, you have the right to request access to the personal data we hold about you, to ask for corrections if any information is inaccurate or out of date, and to request deletion of your data in circumstances where we no longer have a lawful basis for retaining it. You may also object to or request a restriction on certain types of processing, and where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. To exercise any of these rights, please contact our support team through the channel available within your registered account — we will respond to verified requests within the timeframe required under applicable Philippine data protection rules. If you believe your data rights have not been respected, you have the right to raise a complaint with the relevant Philippine data protection authority. We will keep this Privacy Policy updated to reflect changes in our practices or applicable law, and the effective date at the top of this page will be revised whenever a material update is made. Continued use of the platform after a policy update constitutes acceptance of the revised terms — if you disagree with any change, you may request account closure through our support team. For a full picture of how your account and platform use is governed, we encourage you to also review the Terms and Conditions page and the FAQ page.